FREE Basic Principles Of Customer Care Question and Answers

0%

In "Basic Principles Of Customer Care," CUSTOMER CARE is defined. . .

Correct! Wrong!

Explanation:
How you handle your consumers is known as CUSTOMER CARE.

YOUR COMPANY is_____ in "Basic Principles Of Customer Care."

Correct! Wrong!

Explanation:
ANY organization that you are a part of is YOUR COMPANY.

Should a poor greeting affect how the call as a whole is assessed?

Correct! Wrong!

Explanation:
It is crucial that actions that appear on a score sheet do not affect the manager's assessment of the overall call. For instance, unless the behavior is repeated throughout the conversation, a poor greeting with a "short" tone to the consumer should not disqualify or damage the entire contact.

Which of the following is indicated by voice inflection?

Correct! Wrong!

Why does the BA Score Sheet begin with a zero rather than a hundred?

Correct! Wrong!

Explanation:
The best course of action for servant leaders is to explain to the staff member that during a call, a point is up for grabs, and they CHOOSE, through their responses and their actions, what points they get and don't earn. You'll notice that the BA score sheet begins with a "0" rather than a "100" to make this easier. By exhibiting certain behaviors, one gains points.

"Basic Principles Of Customer Care" states that YOUR CUSTOMER is. . .

Correct! Wrong!

Explanation:
ANYONE WHO VISITS YOUR COMPANY, ONLINE OR IN PERSON, IN ORDER TO PURCHASE SOMETHING, IS YOUR CUSTOMER.

What do YOU mean by the "Basic Principles Of Customer Care"?

Correct! Wrong!

Explanation:
YOU refers to the reader of this page, you, whoever you may be, in "Basic Principles Of Customer Care."

Premium Tests $49/mo
FREE July-2024