FREE Basic Principles Of Customer Care Question and Answers
Why does the BA Score Sheet begin with a zero rather than a hundred?
Explanation:
The best course of action for servant leaders is to explain to the staff member that during a call, a point is up for grabs, and they CHOOSE, through their responses and their actions, what points they get and don't earn. You'll notice that the BA score sheet begins with a "0" rather than a "100" to make this easier. By exhibiting certain behaviors, one gains points.
"Basic Principles Of Customer Care" states that YOUR CUSTOMER is. . .
Explanation:
ANYONE WHO VISITS YOUR COMPANY, ONLINE OR IN PERSON, IN ORDER TO PURCHASE SOMETHING, IS YOUR CUSTOMER.
Which of the following is indicated by voice inflection?
YOUR COMPANY is_____ in "Basic Principles Of Customer Care."
Explanation:
ANY organization that you are a part of is YOUR COMPANY.
Should a poor greeting affect how the call as a whole is assessed?
Explanation:
It is crucial that actions that appear on a score sheet do not affect the manager's assessment of the overall call. For instance, unless the behavior is repeated throughout the conversation, a poor greeting with a "short" tone to the consumer should not disqualify or damage the entire contact.
In "Basic Principles Of Customer Care," CUSTOMER CARE is defined. . .
Explanation:
How you handle your consumers is known as CUSTOMER CARE.
What do YOU mean by the "Basic Principles Of Customer Care"?
Explanation:
YOU refers to the reader of this page, you, whoever you may be, in "Basic Principles Of Customer Care."