FREE ACSP Troubleshooting and Networking Questions and Answers

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Po-Chun is trying to share his Personal Hotspot with Aileen’s Mac. It isn’t working. He asks you for help.

Which troubleshooting step should you recommend to Po-Chun?

Correct! Wrong!

Explanation:
Restarting Po-Chun’s iPhone and Aileen’s Mac is an appropriate next troubleshooting step.
Continue to study resources related to the following learning objective: Troubleshoot Personal Hotspot connectivity issues.

You’re troubleshooting Anthony’s managed Mac, and the next step is to start in safe mode. You’re asked to authenticate.

What should you use to authenticate?

Correct! Wrong!

Explanation:
When you start Anthony’s managed Mac in safe mode, you authenticate using the recoveryOS password set by MDM.
Continue to study resources related to the following learning objective: Recognize and use the appropriate boot modes for a Mac with Apple silicon.

Aileen’s iPad won’t charge. She’s using the original Apple power adapter and cable that came with it.

Which troubleshooting step should you try to help Aileen?

Correct! Wrong!

Explanation:
Forcing Aileen’s iPad to restart is an appropriate next troubleshooting step.
Continue to study resources related to the following learning objective: Identify, isolate, and resolve battery issues with iPhone and iPad.

A previously trusted Mac app asks for access to your keychain.

Why would an app ask for access that was previously granted?

Correct! Wrong!

Explanation:
If an app was recently updated, or if the app has been modified, you must grant access to your keychain again.
Continue to study resources related to the following learning objective: Troubleshoot when a Mac asks for keychain access and you already trusted the app.

The BetterBag MDM administrator configures Setup Assistant to skip FileVault on a managed Mac.

What happens to the user when FileVault is skipped during Setup Assistant?

Correct! Wrong!

Explanation:
BetterBag might manage FileVault with MDM; the user can’t turn FileVault on or off.
Continue to study resources related to the following learning objective: Identify whether a Setup Assistant screen on iPhone, iPad, or Mac is skipped due to MDM.

Which VPN protocols can you manually configure in Mac System Settings?

Correct! Wrong!

Explanation:
For information about the VPN settings you need to enter, contact the your organization’s network administrator or your VPN service provider.
Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.

Which Mac system setting does Po-Chun click to verify that he’s using the BetterBag VPN?

Correct! Wrong!

Explanation:
The VPN system setting lets Mac users view configured VPN connections and their activity status.
Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.

A user returned their unmanaged iPad. You turn it on for a new user, and you discover that Activation Lock is turned on.

What do you need to turn off Activation Lock?

Correct! Wrong!

Explanation:
You can’t turn off Activation Lock without the previous user’s Apple ID and password. If possible, ask the previous user to enter their credentials to turn off Activation Lock.
Continue to study resources related to the following learning objective: Enter a bypass code on a managed device that has Activation Lock turned on.

Which Mac resource displays network interface status in a dynamic list?

Correct! Wrong!

Explanation:
Network settings on a Mac display network interface status in a dynamic list.
Continue to study resources related to the following learning objective: Troubleshoot network locations on a Mac when a network interface isn’t working.

Brian is trying to share his Personal Hotspot with Aga’s Mac. It isn’t working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on.

Which troubleshooting step should Brian try next?

Correct! Wrong!

Explanation:
Resetting network settings on Brian’s iPhone is an appropriate next troubleshooting step.
Continue to study resources related to the following learning objective: Troubleshoot Personal Hotspot connectivity issues.

Po-Chun has a VPN configured on his iPad and wants to know where he can verify that the configuration is the one BetterBag installed for him.

Where do you tell Po-Chun to look to ensure that he’s using the BetterBag VPN?

Correct! Wrong!

Explanation:
Although Po-Chun can turn VPN on and off in Settings at the top level, he must access Settings > General > VPN & Device Management to examine VPN configuration details.
Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.

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