Free ACMT Service Fundamentals Questions and Answers

Aileen's iPad won't charge. She's using the original Apple Power adapter and cable that came with it.

Which troubleshooting step should you try help Aileen?

Force restart her iPad.

Enable Optimized Battery Charging in iPad Settings.

Back up her iPad, then erase all content and settings.

Select Reset Network Settings from Transfer and Reset iPad.

Correct! Wrong!

Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?

Extensions and Logs

Installations and Managed Client

Managed Client and Profiles

Profiles and Sync Services.

Correct! Wrong!

Which two technologies must you turn on to use Continuity featured on your Apple devices?

Bluetooth and Wi-Fi Bluetooth and Wi-Fi must be turned on to use Continuity features on Apple devices.

Remote Login and Wi-Fi

Media Sharing and Remote Login

Media Sharing and Screen Sharing

Correct! Wrong!

How do you view log messages-as they appear-in Console?

In the sidebar select the device whose log messages you want to view, then click info.

In the sidebar select the device whose log messages you want to view, then click "Start Streaming."

In the sidebar select system log, click the log messages, then choose View>Expand Selected Row.

Correct! Wrong!

The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad.

What happens when Location Services is skipped during Setup Assistant?

The user can turn on Location Services.

The user is required to turn on Location Services

The user is prompted to turn on Location Services.

Correct! Wrong!

If an MDM solution configured Setup Assistance to skip the option.

Brian is trying to share his Personal Hotspot with Aga's Mac. It isn't working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on.

Turn off Low Power Mode.

Set the Allow Others to join option to Ask

Tap Settings > Personal Hotspot, then turn on Maximize Compatibility.

Tap Settings > General > Transfer or Reset > Reset Network Settings.

Correct! Wrong!

You want to update your iPhone to the latest version of iOS, but you don't see an update option.

What is the reason why the latest version of iOS wouldn't appear in Settings > Software Update?

Your Wi-Fi network is only 2.4GHz.

Your iPhone doesn't support the latest release.

On your iPhone, you have Lockdown Mode turned on.

You don't have enough storage in iCloud.

Correct! Wrong!

Apple scans software for known malware and, if none is found, issues a ticket.

App Store

Gatekeeper

Notarization

XProtect

Correct! Wrong!

Notarization is scanning service that issues the ticket when no malware is found.

Which Mac resource displays network interface status in a dynamic list?

VPN Settings

Network Settings

Wireless Diagnostics

Internet Accounts Settings

Correct! Wrong!

Continue to study resources related to the following learning objective:

You're troubleshooting Anthony's managed Mac, and the next step is to start in safe mode. You're asked to authenticate.
What should you use to authenticate?

The firmware password

The recovery OS password set from MDM

The user-linked Activation Lock bypass code

The organization-linked Activation Lock bypass code

Correct! Wrong!

When you start Anthony's managed Mac in safe mode, you authenticate using the recovery OS password set by MDM.

What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?

The backup continues

The backup pauses until your iPhone reconnects.

The backup stops and you must restart it in iCloud settings when your iPhone reconnects.

The backup stops and is archived; it automatically restarts from the beginning when your iPhone reconnects.

Correct! Wrong!

Free ACMT Service Fundamentals Questions and Answers

Aileen's iPad won't charge. She's using the original Apple Power adapter and cable that came with it.

Which troubleshooting step should you try help Aileen?

Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?

Which two technologies must you turn on to use Continuity featured on your Apple devices?

How do you view log messages-as they appear-in Console?

The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad.

What happens when Location Services is skipped during Setup Assistant?

Brian is trying to share his Personal Hotspot with Aga's Mac. It isn't working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on.

You want to update your iPhone to the latest version of iOS, but you don't see an update option.

What is the reason why the latest version of iOS wouldn't appear in Settings > Software Update?

Apple scans software for known malware and, if none is found, issues a ticket.

Which Mac resource displays network interface status in a dynamic list?

You're troubleshooting Anthony's managed Mac, and the next step is to start in safe mode. You're asked to authenticate.
What should you use to authenticate?

What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?

Free ACMT Basic Questions and Answers

Apple Certified Macintosh Technician: Expert Support

Aileen's iPad won't charge. She's using the original Apple Power adapter and cable that came with it. Which troubleshooting step should you try help Aileen?

Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?

Which two technologies must you turn on to use Continuity featured on your Apple devices?

How do you view log messages-as they appear-in Console?

The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad. What happens when Location Services is skipped during Setup Assistant?

Brian is trying to share his Personal Hotspot with Aga's Mac. It isn't working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on.

You want to update your iPhone to the latest version of iOS, but you don't see an update option. What is the reason why the latest version of iOS wouldn't appear in Settings > Software Update?

Apple scans software for known malware and, if none is found, issues a ticket.

Which Mac resource displays network interface status in a dynamic list?

You're troubleshooting Anthony's managed Mac, and the next step is to start in safe mode. You're asked to authenticate. What should you use to authenticate?

What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?

Premium Tests $49/moFREE January-2025

Aileen's iPad won't charge. She's using the original Apple Power adapter and cable that came with it.

Which troubleshooting step should you try help Aileen?

The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad.

What happens when Location Services is skipped during Setup Assistant?

You want to update your iPhone to the latest version of iOS, but you don't see an update option.

What is the reason why the latest version of iOS wouldn't appear in Settings > Software Update?

You're troubleshooting Anthony's managed Mac, and the next step is to start in safe mode. You're asked to authenticate.
What should you use to authenticate?

Premium Tests $49/mo
FREE January-2025