CCSR - Certified Customer Service Representative

A question I had before I started studying was: are these online practice tests actually representative of what shows up on the real ACC exam? After going through the process, here's my honest take. Short answer: pretty close, but with some important differences. The practice tests on here...

I've been lurking on this forum for months while studying and I finally have good news to share: I passed my ACC - Airline Customer Service on the first try! Quick background: I've been in customer service for about 3 years but this was my first time taking a formal certification. I was...

I've been compiling resources as I study for my ACC - Airline Customer Service certification and figured I'd share what I've found. All free unless noted. Practice Tests: PracticeTestGeeks — most comprehensive collection I've found, good question explanations, covers ACC - Airline Customer...