FREE Call Center Training Question and Answers
All of the following may be handled by call center agents, but not:
Explanation:
Jobs at contact centers can involve a variety of duties, from telemarketing and cold calling to just taking inbound customer calls and offering tech help to customers. Depending on their position and the sort of call center they work in, call center employees' workload and range of responsibilities can vary (inbound or outbound call center).
The only exception to the list of call center types is:
Explanation:
The biggest online retailer in the world and a well-known cloud service provider is Amazon (Amazon.com).
In a call center:
Explanation:
Typically, call centers are set up to handle customer-related business issues. Both incoming and outbound calls for business purposes, such as marketing or surveys, are handled by them. Inbound calls are for questions or support.
The acronym HEART is:
Explanation:
Act on Human Resources and Employment An act to establish a plan for funding and carrying out employment-related training for people, and to provide provisions for items linked or incidental thereto Legislation Type:
The actual physical result of the sender's encoding is called the ________.
Explanation:
The finished, tangible result of the sender's encoding is the message. The speech we use to communicate is the message. When we write, the message is in the writing itself.
Neutralizing an accent means:
Explanation:
Professional call centers frequently use "Accent Neutralization" strategies to teach their staff how to talk with the desired accent, whether it is American (South), American (General), British, Australian, etc. This enables your outsourcing activity to largely go unnoticed by your clients.
A call center recruiter:
Explanation:
A call center recruiter is in charge of hiring candidates for roles at call centers, which are often workplaces that deal with a lot of incoming and outgoing calls. Some call centers handle both inbound and outbound calls, and many are engaged in telemarketing or the processing of sales orders.