CHS Practice Test

What the CHS is and how it works

According to American Hotel & Lodging Educational Institute, “The Proctor Application – Professional Certifications allows you to administer online exams for the following certification programs:”^[4]

The CHS is a certification for hospitality supervisors, offered by the American Hotel & Lodging Educational Institute (AHLEI). It tests the knowledge a supervisor uses when leading a team and looking after guests, such as coaching staff, tracking service and cost measures, and keeping standards consistent.

The exam is taken online and administered by a registered proctor. It has 100 multiple-choice questions and a time allowance of 2 hours. The passing score is 70%.

The application and exam cost $107. A bundle that adds the Supervisory Skill Builders online course costs $277.50 for the application, course and exam together. Fees can change, so check the official shop page before you pay.

If you do not pass, the retake policy allows 2 retake purchases within 1 year from the date your application is approved. Plan your preparation so that you do not need them, but know the limit exists.

We could not verify a published list of content areas, and we have not found eligibility rules we can state with confidence. Requirements may vary, so read the official AHLEI product page and your application instructions before you register. Our practice sets are written by us with AI tools and are not real exam questions. Use them to find weak spots, not to predict what you will see.

CHS Exam at a Glance

What changed for CHS in 2026

• Oct 25, 2026: Exam fee changed to $107 application and exam (previously $107 (application + exam)).^[2]
• Oct 25, 2026: Exam fee (With Supervisory Skill Builders course) changed to $277.50 application, online course and exam (previously $277.50 (application + Supervisory Skill Builders online course + exam)).^[3]
• Oct 25, 2026: Number of questions changed to 100 multiple-choice questions (previously 100 questions).^[1]
• Oct 25, 2026: Retake policy changed to Two retake purchases within one year of application approval (previously Up to 2 retake purchases within 1 year of application approval).^[1]
• Oct 25, 2026: Delivery changed to Online exam administered by a registered proctor (previously Proctored exam (ExamFlex)).^[4]

Worked examples: how to reason through CHS questions

These are practice questions written for this site, not questions from the real exam. Each explanation shows why the right answer is right and why the others are wrong.

Example 1

Question: An employee asks for feedback on a banquet setup. Which response is the most effective coaching feedback?

1. Good job, everyone did fine
2. The setup was poor and needs work
3. You should watch how others do it
4. The tables were aligned well, but the forks should be placed one inch from the table edge per standard

Answer: D. The tables were aligned well, but the forks should be placed one inch from the table edge per standard

Explanation:

The correct answer is the one that names what was done well (the tables were aligned) and then states a specific fix tied to a standard (fork placement). That is feedback the employee can act on straight away.

"Good job, everyone did fine" is pleasant but gives no information. "The setup was poor and needs work" is critical without saying what to change. "You should watch how others do it" hands the problem back to the employee and points to no standard.

Rule to remember: good coaching feedback is specific, about observable behavior, linked to the standard, and balances what worked with what to correct.

Example 2

Question: Which leadership style is most appropriate when a new hire has low skill but high enthusiasm for the job?

1. Coaching only through peers
2. Directing
3. Delegating
4. Supporting

Answer: B. Directing

Explanation:

A new hire with low skill but high enthusiasm needs a directing style. The person is willing but cannot yet do the job well, so the supervisor gives clear instructions, shows the task and checks the result.

Delegating suits people who already have skill and motivation, so handing over the task would leave this person without guidance. Supporting suits people who have some skill but need encouragement or confidence, which is not the gap here. Coaching only through peers removes the supervisor from the process and gives no consistent standard.

Rule to remember: match your leadership style to the person's skill and motivation, and give the most structure when skill is lowest.

Example 3

Question: What metrics should a hospitality supervisor monitor?

1. Guest satisfaction scores, labor cost percentage, employee turnover rate, and service quality indicators
2. Only revenue figures
3. Only the number of complaints
4. Metrics are only for upper management to track

Answer: A. Guest satisfaction scores, labor cost percentage, employee turnover rate, and service quality indicators

Explanation:

The correct answer covers a spread of measures: guest satisfaction, labor cost percentage, employee turnover and service quality. A supervisor needs to see guests, cost, people and quality together, because a gain in one can hide a problem in another.

"Only revenue figures" ignores cost and service. "Only the number of complaints" is too narrow, because many unhappy guests never complain and it says nothing about staff or cost. "Metrics are only for upper management" is wrong because supervisors run the daily work that produces these results and can act on them fastest.

Rule to remember: when an option says "only" one measure, or says a measure belongs to someone else, it is usually the wrong choice.

How to use these practice tests

Start with the official AHLEI product page and your application instructions, so you know the format and rules before you study. Then take one practice set cold to see where you stand. Do not worry about the score at this stage.

Review every answer, including the ones you got right. Write a short note on why the correct option wins and what made the others wrong. Repeated patterns in your notes show where to spend time.

Work through the topic sets that match your weak areas. Good places to begin are Supervisory Leadership & Team Management, Guest Service Excellence & Recovery and Food Safety & Compliance. Add Revenue Management & Financial Operations if cost and budget questions slow you down.

If you bought the Supervisory Skill Builders course, go back to its material whenever a practice question exposes a gap, then retry that set later. Closer to test day, answer a full set against the clock, since the real exam has a 2 hour limit and 100 questions. Rest the day before rather than cramming.

Sources & last verified

1. ahleisa.org — number of questions, time limit, passing score, retake policy (official source). “100 multiple-choice questions” Verified Oct 25, 2026.
2. American Hotel & Lodging Educational Institute — exam fee (official source). “$107.00” Verified Oct 25, 2026.
3. American Hotel & Lodging Educational Institute — exam fee (official source). “$277.50” Verified Oct 25, 2026.
4. knowledgecenter.servsafebrands.com — delivery (official source). “The Proctor Application – Professional Certifications allows you to administer online exams for the following certification programs:” Verified Oct 25, 2026.

How we verify: editorial & fact-checking policy. Report an error: contact us.