Call Tracking Number Features Question and Answers
How long are the call recordings kept if the Call Record option is enabled?
Correct!
Wrong!
Explanation:
The call recordings are kept for 30 days if the Call Record option is enabled
How many more call tracking numbers can you offer in AMS?
Correct!
Wrong!
Correct answer:
Unlimited
True or False: After changing a target number, you must save.
Correct!
Wrong!
Explanation:
True, you must save after you edit a target number.
True or False: Numerical targets cannot be changed.
Correct!
Wrong!
Explanation:
Target numbers can be edited.
True/False: Communities that opt in to call tracking are never able to opt out of it.
Correct!
Wrong!
Correct answer:
False
____ is a feature of Whisper.
Correct!
Wrong!
Explanation:
a call-monitoring function that enables you to listen in on a call between a customer and an agent and communicate with the agent privately. This feature is one of three call-monitoring modes offered by a contact center provider and is intended to assist with new agent training.
A community must give ________ if it does not supply an email address.
Correct!
Wrong!
Correct answer:
Fax number
