Call Tracking Number Features Question and Answers
How long are the call recordings kept if the Call Record option is enabled?
The call recordings are kept for 30 days if the Call Record option is enabled
How many more call tracking numbers can you offer in AMS?
True or False: After changing a target number, you must save.
True, you must save after you edit a target number.
True or False: Numerical targets cannot be changed.
Target numbers can be edited.
True/False: Communities that opt in to call tracking are never able to opt out of it.
____ is a feature of Whisper.
a call-monitoring function that enables you to listen in on a call between a customer and an agent and communicate with the agent privately. This feature is one of three call-monitoring modes offered by a contact center provider and is intended to assist with new agent training.
A community must give ________ if it does not supply an email address.