FREE Walmart Order Management Questions and Answers

Customers who desire a refund must always return the item to Walmart.

False

True

Correct! Wrong!

What should you offer first in exchange for a return?

Replacement

Order cancelation

Refund

Correct! Wrong!

For personal use items, you should provide the manufacturer's phone number.

True

False

Correct! Wrong!

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

Issue a refund for "lost in transit."

Recommend going with the cops.

Offer a replacement as "item missing from package,"

Recommend disputing the charges or contacting the carrier.

Correct! Wrong!

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Item missing from box

Missing Parts

Change of mind

Lost after delivery

Correct! Wrong!

If a credit card order is placed and then cancelled. What happened with the money?

The authorization hold will be removed within 5 business days.

Instead, the customer will receive a gift card.

The customer will be refunded.

The customer must go to the store to obtain the cash.

Correct! Wrong!

The customer wishes to cancel an order, but the order has already been sent. What are your options?

CCA should be contacted to request a cancellation.

Please call us back; the cancellation option may become available later.

Inform the consumer about the return procedure.

Contact the manufacturer.

Correct! Wrong!

FREE Walmart Order Management Questions and Answers

Customers who desire a refund must always return the item to Walmart.

What should you offer first in exchange for a return?

For personal use items, you should provide the manufacturer's phone number.

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

What reason code should be used to handle a return for air fryer that didn't come with the cable?

If a credit card order is placed and then cancelled. What happened with the money?

The customer wishes to cancel an order, but the order has already been sent. What are your options?

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FREE Walmart Maintenance Assessment Question and Answers

Customers who desire a refund must always return the item to Walmart.

What should you offer first in exchange for a return?

For personal use items, you should provide the manufacturer's phone number.

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

What reason code should be used to handle a return for air fryer that didn't come with the cable?

If a credit card order is placed and then cancelled. What happened with the money?

The customer wishes to cancel an order, but the order has already been sent. What are your options?

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