FREE Smart Serve Safe and Legal Practices Questions and Answers
What is the most reliable form of identification to verify a customer's age?
Government-issued photo IDs, such as a driver's license, passport, or health card with photo, are the most reliable forms of identification.
What should you do if you suspect a customer is using a fake ID?
If you suspect a fake ID, politely refuse service and notify your manager or security to handle the situation.
What is the legal obligation if a customer appears to be buying alcohol for minors?
Servers are required to refuse service if they suspect a customer is purchasing alcohol for minors, as this is illegal and puts both parties at risk.
What is the server's responsibility if they observe illegal drug use on the premises?
The server should report any illegal drug use to their manager or security and avoid any direct confrontation with the customer.
What is the purpose of maintaining a logbook in a licensed establishment?
Logbooks document incidents like refusing service, dealing with intoxicated customers, or identifying fake IDs, which helps protect the establishment legally.
What should a server do if a fight breaks out in the establishment?
The server should inform security or management immediately and avoid getting directly involved to ensure safety.