FREE CLA Standards of Professional and Ethical Behaviour Questions and Answers
A Code of Ethics usually:
Explanation:
Code of Ethics typically includes a small number of general and broad principles that outline what individuals ""should"" or ""ought"" to do. It is directed not only to employees but also to all individuals affected by its principles, such as clients, customers, and the community. Therefore, it encompasses all the options provided in the question.
You are an employee at a community drop-in centre and act as the Cantonese Community Language Aide.
One day, a Cantonese-speaking woman attends the centre and asks to speak with you. The woman is visibly distressed and tells you that her estranged husband has been making threats to her life. You try to calm her down and take her to see the Centre Manager. The Manager does not speak Cantonese and asks you to interpret for them both. What should you do?
Explanation:
Interpreting in a situation involving serious threats or distress, such as threats to someone's life, requires a high level of accuracy and sensitivity. As a Community Language Aide, while you can provide basic assistance, interpreting in such critical situations is best handled by a professional interpreter. It's important to ensure that both parties fully understand each other and that no nuances or details are lost in translation. Therefore, advising the Centre Manager to contact a professional interpreter ensures effective communication and appropriate handling of the situation.
A Code of Conduct:
Explanation:
A Code of Conduct can encompass all the options provided.
Professional Ethics are:
Explanation:
Professional Ethics refers to the specific rules of conduct and moral principles that guide the behavior of individuals within a particular profession. These ethics define the standards of behavior expected of professionals and govern their interactions with clients, colleagues, and the community. They are distinct from personal religious teachings or general moral standards determined by society.
You are an employee with a government department acting as the Italian Community Language Aide for your office.
Today, you have five elderly Italian-speaking clients scheduled for appointments with the Commonwealth Medical Officer. These appointments were made several months in advance, and their outcome will substantially influence the decision made by the department about whether to grant a disability pension. The records state that an interpreter has been booked for the entire morning. However, at 9:30, the interpreter has still not arrived.
With the Commonwealth Medical Officer and two clients already waiting, you frantically call the interpreter agency to try to find out what has happened. You discover that the previously rostered officer failed to confirm the booking.
You immediately advise your supervisor of the situation. With the appointment time nearing and both the Commonwealth Medical Officer and clients ready, your supervisor suggests that you should step in to help. What should you do?
Explanation:
Stepping in to interpret without proper certification or training can lead to misunderstandings and inaccuracies, especially in critical situations such as medical assessments that influence disability pension decisions. It's crucial to ensure that all communication during such appointments is accurate and clear, which requires a qualified interpreter. Rescheduling the appointments allows time to arrange for a certified interpreter, ensuring that the clients receive fair and accurate assessments. Therefore, the correct choice is to follow the protocol and reschedule the appointments.
Standards are:
Explanation:
Standards are published documents that provide guidelines and specifications to ensure safety, performance, and reliability in various aspects such as goods, services, and systems. They are not necessarily prescriptive or legally binding rules but serve as benchmarks for quality, efficiency, and safety. They encompass technical specifications, and best practices, and sometimes include moral and ethical considerations relevant to the industry or profession. Therefore, the correct answer is the first option provided.
Industry Ethics are important because they:
Please select 2 correct answers
Explanation:
- Industry Ethics guide how professionals interact with each other and with society, ensuring ethical conduct and integrity in their practices.
- They establish the skills and standards expected of professionals within their respective fields, promoting consistency and professionalism.
The third option regarding NAATI certification levels is not directly related to Industry Ethics but rather pertains to specific certification requirements set by NAATI (National Accreditation Authority for Translators and Interpreters) for language professionals.
A Conflict of Interest is:
Explanation:
A Conflict of Interest occurs when the bilingual worker's ability to act impartially or prioritize the interests of the client or organization is compromised due to personal, financial, or other interests. It arises when there is a risk that personal considerations could influence professional judgment or actions. Therefore, the correct definition aligns with the first option provided.
You work as a clerical assistant in a busy police station and have recently passed the Community Language Aide test in Dinka. A Dinka-speaking person has just been brought into custody and you are asked to go into the custody area and assist with interpreting. The Custody Officer asks you to inform the Dinka-speaking person of their rights and responsibilities whilst in police custody. What should you do?
Explanation:
Interpreting rights and responsibilities in a legal context requires precise communication to ensure the individual fully understands their situation. As a newly certified Community Language Aide in Dinka, it's important to advise the Custody Officer to engage a professional interpreter who is trained to handle legal terminology and nuances accurately. In the meantime, you can inform the Dinka-speaking person that an interpreter is being arranged and assist with any immediate needs or requests they have, while ensuring the Custody Officer is informed promptly. This approach maintains clarity and legality in the communication process.
You are an employee with an organisation that has frequent contact with the public. As you are the Mandarin Community Language Aide for your organisation, one of your colleagues approaches you with a translation task for a Chinese client who has recently arrived in Australia. They would like you to translate a birth certificate and academic record and advise you that the translations would only be for the purposes of identification. What should you do?
Explanation:
Translating personal documents like birth certificates and academic records requires accuracy and adherence to legal standards, especially for identification purposes. As a Mandarin Community Language Aide, you should inform your colleague that such translations should be done by a certified translator who is qualified to provide accurate and legally recognized translations. This ensures that the translations are reliable and accepted for official purposes. Providing information on how to engage a certified translator helps your colleague proceed appropriately and legally with the translation request.
To apply the principle of "Competence" correctly, the bilingual worker should:
Please select 2 correct answers
Explanation:
- It's essential for the bilingual worker to communicate to their organization if they believe they do not possess the necessary expertise for a specific assignment.
- Understanding the organizational context, terminology, policies, and procedures helps ensure accurate communication and effective support for clients or customers.
These actions help uphold the principle of competence by ensuring that the bilingual worker can provide reliable language assistance within their scope of knowledge and organizational guidelines.